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Business Technology

Lao Telecommunication Public Company

Lao Telecommunication Public Company is the Lao PDR’s leading telecommunications provider with
nationwide network coverage. The Company’s main services include 2G, 3G, 4G and 4.5G mobile
phone connectivity, fixed line and fixed wireless telephone services, fibre to the home internet,
international calling, and mobile data services.

As the largest telecom operator in the Lao PDR – Lao Telecom’s network covers well over 95% of the
country – the Company has roaming contracts with all major markets to ensure that visitors to Lao PDR
can connect seamlessly. Additionally, the Company is the only Company to have been ISO certified
since 2013. Further the Company was the first to implement a Network Operations Center that
monitors our network on a 24/7 basis to ensure consistent and persistent service to our customers.

The Company’s clients cover a range of groups, from general consumers to corporate and government
entities. As a service, consumers depend on us on a daily basis to communicate and stay in touch with
friends and family. Corporate clients realize the strength, capacity, reach and stability of our network
which assures them that they can remain competitive and in touch with their customers and business
partners; government entities depend on us because of the security of our network and integrity of
our communications infrastructure.

Technology changes constantly, and new advances in technology drive the world and can empower an
economy’s sustainable growth. At Lao Telecom we stay abreast of the latest technological advances,
and whether it is the introduction of 4G or 5G mobile communications technologies, new innovative
technologies form the basic foundation that supports Lao Telecom’s broadband speed and capacity,
the very elements that make us the leading telecoms and digital solutions provider in Laos. The
country’s e-commerce, social media, mobile payments system and all other types of digital business
solutions depend on our ability to deliver these technologies, and that is our mission, to provide the
type of solutions that will answer the needs of the consumers, and the business and government

With Fintech quickly becoming an important pillar in the nation’s digital economy, the Company was
also the first to launch a national e-wallet that is now the largest non-bank payment system in use in
the country. Having an e-wallet is a major step toward financial inclusion and fiscal efficiency. Ltc’s ewallet, known as M-Money, is a Mobile electronic payment system. The online, or rather, on phone
payment platform facilitates convenience, particularly when it comes to time – people, rather than
spending time in banks or government offices, can make most transactions online in one easy
solution. Further M-Money serves the government’s policy toward transforming the country into a
cashless society, and to ensure that everyone has access to financial services.

New technologies appear quickly and it is necessary to make adjustments and select the right
solutions for future operations – which carries with it inherent risks of selecting the wrong solution at
the wrong time. The introduction of new technologies and the costs associated with roll-out of such
technologies such as 5G as well as other technology disruptions – this includes launches of services
such as ChatGPT and similar products that may impact operations in unforeseen ways, particularly
when it comes to business automation and staff redundancy issues.

We will continue to monitor new advances, and already we are looking at the recent wave of
announcements about AI technology that may have a massive effect on our daily lives – how will that
affect telecommunications, how can we as a telco harness the power of AI, and more; these are the
questions of today for solutions for the future.

Ltc also has to focus on its human capital to ensure that we employ the people who will drive these
new technology implementations; further we have to manage our fiscal and scientific resources to
encourage creative new projects , whether they be in the area of AI, big data, cloud computing, or
others to provide new services to our customers. Beyond our commitment to our customers and
partners, the Company also has a commitment to the nation and society. The Company’s slogan
reflects the duty the Company carries toward the nation; Lao Telecommunication, providing
telecommunication solutions to the people of Lao.

To this end, the Company has become involved in various areas to promote education and learning,
and the promotion of skills and start-up businesses. In the area of education support, Lao Telecom
has over the past quarter of a century provided scholarships to students at the National University of
Lao, with annually up to 25 students receiving a scholarship to assist them defray the costs of their
education. Lao Telecom also regularly supports and participates in events such as start-up weekends
and makeathons where students can present their projects for further development. Most recently
Lao Telecom has agreed to support the country’s first public community makerspace to drive
innovation and provide a space where makers, idea creaters, or curious learners can come together to
explore, experiment, ideate and create.

The Company’s mission is to provide a comprehensive range of telecommunications and digital
lifestyle solutions at international standards for and to the people of the Lao PDR. This is borne out
through our constant drive to introduce new solutions and offerings to our customers at all levels,
ensuring that they can communicate or depend on our digital solutions to enhance their lifestyle and
to meet their daily communications needs.



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